Customer Relationship Manager

Customer Success · Copenhagen K, Copenhagen
Department Customer Success
Employment Type Full-Time

Our Opportunity

We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, which will have a meaningful impact on the growth of our business. We live in the rapidly changing, sometimes seemingly chaotic, start-up world; we are searching for someone who has the courage to join us in embracing a data and process-centric approach to forging a business, delighting our customers and transforming the space of ethics, risk, and compliance.

This person will be responsible for managing the day to day relationships with designated customers. 


Responsibilities include;

  • Develop deep, impactful and trusted consultative relationships with customers
  • Assess client satisfaction by maintaining high levels of engagement and communication 
  • Conduct routine account performance planning and business reviews and extract key business needs/issues
  • Perform data-driven reviews and analysis on customer usage and leverage customer relationships to understand their needs to prioritize opportunity and risk 
  • Achieve quarterly target metrics and KPIs; consistently renew and expand customer contracts, meeting and exceeding personal and team goals 
  • Regularly communicate with Sales to ensure that up-sell and/or cross-sell opportunities are tracked and actioned 
  • Drive customer advocacy in the form of references, referrals, and case studies
  • Collect, analyze, and improve Net Promoter Score as a central metric for our organization
  • Use dashboards to track account activities, customer health; forecast renewals, expansions, and retention. Measure, report, and continuously improve Net $ Retention
  • Work cross-functionally and serve as the liaison between our internal teams and our customers, leveraging their capabilities and strategizing with our internal team to meet our customer needs 
  • Go the extra mile to ensure our customers are successful!


Requirements

  • Bachelor’s Degree or equivalent experience.  At least 3+ years in prior client facing roles preferably in high growth/startup environments 
  • Proven track record in creating, maintaining and enhancing customer relationships
  • Extremely detail oriented in a fast-paced environment, while managing multiple priorities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver 
  • Familiarity with compliance and regulatory risk
  • Understand how to plan, prioritize, and execute on strategies to meet customer needs and revenue goals
  • Able to travel to customers on an as needed basis, in a post Covid-19 world
  • Excellent written and oral communication skills 
  • Working knowledge of Salesforce
  • Continually seeks opportunities to increase customer satisfaction and deepen customer relationships. 


About GAN Integrity

GAN is transforming the way the world’s leading corporations deal with corruption, compliance and regulatory risk.  We provide compliance professionals around the globe with a powerful, intuitive software platform for managing all their compliance activities in one place. Our leading all-in-one no-code SaaS compliance and risk platform empowers organizations to do the right thing and conduct their business with the highest ethical standards.  


GAN Integrity is a global company with offices in NYC, Copenhagen and London and has over 150 Fortune 1000 customers, most of which are large public corporations. GAN Integrity has raised venture capital from leading firms such as Edison Ventures and Aquiline Capital Partners.  Learn more at www.ganintegrity.com.


Our Values

Our core mission is “we help organizations do the right thing.”  As our business grows “doing the right thing” is the foundation of all that we do – this guides the culture we are building internally and sets the expectations of how we partner with our customers.  We set high standards for ourselves and each other.

To be successful at GAN Integrity, we are looking for individuals who can adapt to a rapidly growing business in an emerging space; who share our belief in doing the right thing; who recognize that we are better together than better as one(self); and who brings energy and enthusiasm in all that they do.

It’s hard work, it’s sometimes not easy, but we are reimagining the future of the industry which brings huge opportunities.


GAN Integrity is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.  We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

Thank You

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  • Location
    Copenhagen K, Copenhagen
  • Department
    Customer Success
  • Employment Type
    Full-Time