Director of Implementation

Customer Success · Copenhagen K, Copenhagen
Department Customer Success
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Do you want to help global businesses across industries “do the right thing” while putting your customer configuration experience to use? Do you thrive in a fast-paced, flexible, and multicultural team environment?  If yes, then we have an exciting opportunity for you on our Customer Success Team!


GAN Integrity is enabling global businesses to eradicate corruption by transforming the way corporations deal with compliance and regulatory risk. GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands such as Live Nation, Rolls-Royce, and Dyson to help them better manage their compliance activities all in one place. 


The core mission of the Director of Implementation in Copenhagen is to deliver solutions to customers that exceed the time to value and deliver on expected outcomes.  This role will manage a team of delivery resources, business processes, and tools efficiently and effectively.  The role will utilize customer skills and technical expertise to manage the customer journey and expectations.  Mindful of upstream and downstream processes, this lead will collaborate with other leaders to change business processes, standard operating procedures, and tools to create ways to improve team performances, customer experience, and gross margins. The lead will be viewed as a resource to the team, supporting them in delivering against customer expectations.


The following key results will be expected in this role:

  • Improve NPS (general NPS and CSAT post onboarding, meet time to value expectations)
  • Improve Time to Value (deliver time to value within customer’s expectations, manage a team that leads 30-40 projects at any given time)
  • Improve Gross Margin,
  • New Product Revenues (Deliver on new product revenues from re-platformed Due Diligence and Configuration Modules) 
  • Reduce Escalations (customer escalations, internal escalations to R&D)
  • Improve eNPS


Requirements

  • Experience in a customer-facing leadership role in a Saas company
  • A degree in a relevant higher education combined with business and technical knowledge 
  • Proven implementation, project, or program management skills, preferably with complex implementations and solutions
  • Demonstrated experience in leading teams in a customer success role
  • Systematic, analytical process-driven leader, using every event occurrence to improve continuously our processes and communicate appropriately within the organization
  • Passionate about customer success and making customers happy
  • Excellent communication skills and a strong relationship builder both internally and with customers
  • Able to thrive in an ever-changing environment - solutions-oriented and highly adaptable
  • Perfect mastery of English; an additional language would be a plus
  • Demonstrated proficiency in communicating data and reporting using various project management and CRM tools
  • You 
    • Act with integrity, and when you see wrongdoing, you speak up.
    • Are always learning, improving, and approaching every day with energy and enthusiasm.
    • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.


What we offer

  • Competitive salary, plus share/stock options.
  • Excellent growth opportunities.
  • Flexible working hours.
  • Contribute to a truly important cause - building an ethical and compliant business space around the globe.
  • A real impact on the company’s growth and evolution.
  • Great office space and central location in the heart of Copenhagen near Kongens Have.
  • Social activities: quizzes, movie nights, DHL run, Friday bars, office parties, and much, much more.
  • Amazing lunch, free soft drinks, fruit, snacks, and great coffee.


About us 

Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London. 


GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Edison Ventures and Aquiline Capital Partners. Learn more at www.ganintegrity.com


GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.


By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information. 


We are conducting interviews on an ongoing basis, therefore we encourage you to send your application as soon as possible.

Thank You

Your application was submitted successfully.

  • Location
    Copenhagen K, Copenhagen
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor